Return policy:

"Lichico Fitness will allow a return for store credit or exchange of a product when you have changed your mind, provided that the item in question is:

  • Returned within 14 days of receiving the order.
  • In new condition and not used, worn, or opened, with all original packaging and tags intact (including any unbroken package seals).
  • In a resalable condition and not damaged in any way.

Please note that we cannot accept returns for change of mind on items that come in sealed packages or boxes if the seals are damaged or broken. You will be responsible for the cost and risk of returning the goods, including the cost of return shipping. If the item is not received by Lichico Fitness, you will not be eligible for credit or exchange. We may provide you with a product exchange, refund, or store credit at our discretion, but only when the returned product is received and complies with the requirements outlined above. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.

For incorrect or faulty goods, our quality control teams inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged, or incorrect product, please contact us to arrange a return delivery and a refund or exchange. The return must be received by Lichico Fitness within 30 days."


Below you will find the warranty information for all products. Lichico Fitness warrants all products to be free from defects in materials and manufacture for the warranty periods set forth below. The warranty periods commence on the invoice date of the original purchase. This warranty applies only against defects discovered within the warranty period and extends only to the original purchaser of the product. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period only. To claim under this warranty, the buyer must notify Lichico Fitness within 30 days after the date of discovery of any non-conformity and make the affected product available for inspection by Lichico Fitness or its service representative.

For all the products sold by Lichico Fitness:

  • Electronics: 2 year
  • Other parts: 5 Years

We offer free lifetime exchange for all the parts of our equipment. Notes: We offer one bottle of treadmill lubricant for all the treadmills."

CONDITIONS AND RESTRICTIONSThis warranty is valid only in accordance with the conditions set forth below: The warranty applies to products sold by Lichico Fitness only if: (a) It has been serviced by an authorized Lichico Fitness service provider. (b) It remains in the possession of the original purchaser, and proof of purchase is demonstrated. (c) It has not been subjected to an accident, misuse, abuse, improper service, or non-manufacturer modification. (d) Claims are made within the warranty period. This warranty does not cover damage or equipment failure caused by electrical wiring not in compliance with electrical codes advised or stipulated in the product owner’s manual specifications or failure to provide reasonable and necessary maintenance as outlined in the owner’s manual. Lichico Fitness is not responsible for Internet connectivity to its products. This restriction applies to services, such as those provided by an Internet service provider (ISP), and also to hardware related to Internet connectivity, such as Ethernet cabling, routers, servers, and switches. Lichico Fitness is not responsible for the quality of television, video, audio, or other media supplied to its products. This restriction applies to services, such as those provided by a cable or satellite television provider; to signal strength and clarity; and also to hardware related to the reception and delivery of television, video, audio, and other media. Such hardware can include (but is not limited to) audio, video, and radio-frequency (RF) cabling, connectors, receivers, modulators, combiners, distribution amplifiers, splitters, and so on. Lichico Fitness cannot guarantee that the heart rate measurement system on its products will work for all users. Heart rate measurement accuracy varies based on a number of factors, including the user’s physiology and age, the method in which the heart rate measurement system is used, external interference, and other factors that may influence heart rate acquisition. Lichico Fitness does not warrant the work or product of third-party companies (e.g., head-end systems, low voltage wiring, etc.). Lichico Fitness does not pay labor outside of Australia. Equipment limited warranty is void when equipment is installed in a country other than where sold."
WHAT IS COVERED: Equipment is warranted to be free from defects in materials and manufacturing.
NOT COVERED: Damages or failure due to accident, abuse, neglect, and misuse of equipment for anything other than its intended purpose. Improper assembly or installation of parts or accessories not originally intended for the equipment. General wear and tear, including upholstery and rust corrosion. Lack of general maintenance and/or failure to service or maintain the equipment correctly. This includes a lack of/over lubrication between the deck and the running belt or incorrect alignment/adjustment of treadmill belts that result in damage. Damages or failure due to the use of an improper power supply. - Please note that Lichico Fitness requires an individual power circuit to be used for each treadmill, along with surge protectors on all equipment.
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